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Privacy policy Royal Christmas
If you order something, we need your information to ensure that we can deliver your order. But we always handle your personal data carefully. We take care of it and keep it safe. We would like to tell you here what we do with your personal data and why we need it. If you have any questions after reading our privacy policy, please do not hesitate to contact our customer service.
This privacy policy may change from time to time if new developments give cause to do so. The most current privacy policy can be found at www.royalchristmas.eu We advise you to consult this privacy policy regularly so that you are aware of these changes. You will always see the last date of change here.
This privacy policy was last changed on July 10, 2019.
Who is responsible for the processing of my personal data?
Royal Christmas and associated websites (Veldpape Interieur interieurbeplanting BV) located at Engelstilstraat 14, 9671 JH in Winschoten, the Netherlands, is responsible for the processing of data as described in this privacy policy.
When does this privacy policy apply?
This privacy policy applies to all personal data that Royal Christmas processes from anyone who has (had) contact with Royal Christmas, such as our visitors, customers and business contacts, in all fields related to Royal Christmas.
What are personal data?
Personal data is all data that can be traced back to you as an individual. Just think of your name, telephone number, address or e-mail address. But data such as your IP address or Royal Christmas customer number are also personal data. And other data that is unique to you, such as your Royal Christmas order history or surfing behavior.
Who do we process personal data from and how do we get this data?
We process the personal data of anyone who has (had) direct or indirect contact with Royal Christmas, such as (business) customers and contact persons of partners.
We receive the data directly from you when you visit our website, create an account and fill in certain details or when you contact our customer service. In some cases we receive your data from others. When someone sends a gift directly to you, we receive your name and address details. We can also receive data from other parties, but only if you have given those parties permission to provide certain data to us.
What data do we process about you, what do we use it for and how long are it stored?
Data for processing your order
If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. This information is also required for any returns or repairs.
For this we collect your name, email address, delivery addresses), payment details and your telephone number.
The data is necessary to perform the agreement that you have concluded with us (or with one of our sales partners). By law, we must keep the data related to your order for 7 years (we collect your name, email address, delivery addresses), payment details and your telephone number.
Information about your contact with customer service
You can contact customer service 24/7. You can call, email or chat with us or send a message via social media, such as Facebook, Instagram and Twitter. We use the information in you to contact you regarding your question or complaint to us.
We can help you faster next time by saving your data. We keep the notes about customer contact with us and with our sales partners as long as you are an active customer with us.
A telephone conversation can be recorded for training and analysis purposes. We have a legitimate interest to use these interactions to improve our services. We keep the telephone conversation for 3 months.
When you send us a private message via Twitter or Facebook, the messages are stored by us for an average of 6 months, or shorter if you delete the message yourself earlier.
Data for an optimal shopping experience
There are many articles in our store. We would therefore like to help you find what you are looking for among all these articles.
First of all, we ensure that our website or app works properly so that you can shop optimally. For this purpose, when you visit Royal Christmas, we collect your IP address, information about your internet browser, any language settings and information about the operating system settings of the computer or mobile device with which you visit us.
We also ensure that Royal Christmas is as relevant as possible by tailoring our store to your personal preferences. To do this, we collect your search, click and purchase behavior at Royal Christmas. We use this data to map generic customer patterns, so that we can use them at an individual level. This is not so much about the knowledge about individual customers. It is our customer promise to make our customers' lives easier and more fun. That is why we keep this data as long as you are an active customer with us. We will delete all your data after 7 years.
Data from customer surveys
We are constantly improving our services and making them even better suited to what customers want. That is why we can use your data (customer ID, e-mail address and / or telephone number) to invite you for a free customer or market survey. In this way you help our store to become even better.
Participation in a customer or market survey is entirely voluntary. You decide whether you want to participate in the study. How long your data is stored linked to the results of the customer or market research varies per research. We will delete all data that can be traced back to you as soon as the investigation has been completed.
Data for reviews & question and answer
We are very happy with reviews. And our customers too. Because reviews help you find what you are looking for.
When you write a review, you choose whether your personal details or your name are visible to other visitors. You can also use an alias. You can also indicate whether we can contact you about your review. we work with Trustpilot.
We only post reviews with your permission. Because reviews are valuable to customers for a long time, we keep a review until you ask us to delete it.
Information for competitions and promotions
If you participate in a promotion or competition, we will ask you for details, such as your name, address and / or email address. We need these to be able to carry out the promotion and to announce the prize winner (s).
We collect this information with your permission. In the conditions of the relevant competition or promotion you can find out exactly what your data is used for and how long we keep it.
Data to combat fraud
Nobody is waiting for security incidents and fraud, nor are we. That is why we use personal data (including IP addresses and search, surfing and buying behavior) to investigate, prevent and combat unauthorized access and fraud.
Social media
If you use social media such as Facebook, you can use the 'like and share' buttons on Royal Christmas to share articles you like, useful or useful with your friends on your social media account. Royal Christmas will not have access to your social media account. We recommend that you read the privacy policy of the social media parties where you have an account so that you know how your data is used and how you can adjust your settings.
Who will your data be shared with?
Sales partners
When you place an order with one of our sales partners via Royal Christmas, that sales partner will receive your name and delivery address. The sales partner needs this information to be able to execute the agreement that you have entered into with him. If this is necessary for delivery, for example to make a delivery appointment, the relevant sales partner will also receive your telephone number.
If you contact our customer service in response to an order with one of our sales partners, we can forward your question or complaint to the sales partner for the purpose of handling it.
Distribution and logistics partners
We also work together with various logistics partners, such as PostNL, DPD, DHL, DGO, and other carriers. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address you have chosen.
Other external service providers
We also use other external service providers to help with various things. Sometimes they also need personal data for this. We only share the data that is necessary for the assignment that the external service provider carries out for us. We do not sell your data to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree on what they can do with the data.
The types of work that our external service providers perform for us are:
- supporting the delivery of our digital services such as hosting, maintenance and support of our websites and applications;
- supporting our customer service;
- supporting our advertising and marketing campaigns;
- supporting customer research and obtaining ratings and reviews;
- providing financial services, such as payment services, debt collection agencies and credit reference agencies.
The government and EU governments
Sometimes we have to pass on personal data to the government. This can occur first of all if certain government institutions need this information to perform their tasks, such as the Tax Authorities, then apply to all EU tax administrations. The police or judicial authorities may also need certain information in the event of fraud or abuse. Finally, certain supervisors can gain access to personal data in the context of an investigation.
How do we handle data from our private and business sales partners?
We handle data from our private and business sales partners with the same care as we do from our customers. That is why this privacy policy applies to our customers.
We store the data from sales or customer purchases. We will then delete your data, except the data that we must or may retain by law. Under tax law, we must keep certain information for at least 7 years. We also do this for foreign orders.
Where do we store your data?
We store your data within the European Economic Area ("EEA"). However, it is possible that certain data that we collect is transferred to or stored at a destination outside the EEA, for example because one of our external service providers is located there. When this is the case, we ensure that this is done in a safe and lawful manner.
How is your data secured?
Royal Christmas takes many measures to protect your personal data. Both in organizational and technical areas. We have a group of specialists in house who work daily to protect our systems and to search for vulnerabilities. Through strict access control, we ensure that your personal data is only accessible to employees for whom it is necessary that they work with it. In addition, at Royal Christmas we regularly have our security tested by external experts. Do we give your data to someone else? Then we demand that the other person handles your data as carefully as we do. If you feel that this is not happening, please let us know via our customer service.
What rights can you exercise with regard to your data?
Right to information
You have the right to an understandable and transparent explanation of how we handle your personal data and what rights you can exercise in that regard. In this privacy policy, we have therefore extensively explained which data we collect from you and how we handle your data.
Right of inspection
You have the right to request access to the information we have available about you at any time. We process requests within 120 days at the latest. Before we provide any information, Royal Christmas reserves the right to request additional information and to check the information internally and then reserves the right to determine which information is provided.
Right to object
You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the data we use for direct marketing. For example, you can ask us to stop using your data for personalized recommendations on the website. based on our legitimate interest. For example, you can choose that we forget and keep forgetting the data about your surfing and search behavior. We process requests within 120 days at the latest. Requests must be made via customer service by email. Royal Christmas reserves the right to cancel or not process objections.
Right to restriction
You have the right to request the restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a number of cases. If you believe this is the case, you can contact us via customer service.
Right to be forgotten / request to delete account
You have the right to request that we delete any information we hold about you. When you submit a request to delete your data, we will delete data that can be traced back to you, except the data that we must or may retain based on the law. We offer you the opportunity to submit a request through our customer service then we will process within 120 days.
Right to file a complaint
You have the right to file a complaint about the way we handle your data. If you have a complaint, we prefer to resolve it ourselves. Please contact our customer service for this. But you also have the right to file a complaint with us. Finally, you have the right to turn to the Dutch Data Protection Authority with your complaint.
Questions? Then please contact our customer service.